Shipping & Delivery Policy

1. Introduction

This Shipping & Delivery Policy governs the delivery services provided by SuperX Shop through its website and mobile application.

By placing an order on the platform, users agree to the terms mentioned in this policy.

2. Delivery Service Areas

SuperX Shop currently provides delivery services only in selected serviceable locations.

Delivery availability may vary depending on:

• Customer location
• Store availability
• Delivery partner availability
• Operational conditions

Orders outside serviceable areas may not be accepted.

3. Delivery Coverage Area

SuperX Shop delivery services shall be available only through authorized SuperX delivery partners within the platform’s operational delivery radius.

Orders may be accepted and delivered only if the customer’s delivery location is within approximately 30 kilometers from the respective shop partner or serviceable pickup location.

SuperX Shop reserves the right to:

• Limit delivery availability based on distance or operational feasibility
• Reject orders outside serviceable areas
• Modify delivery radius without prior notice depending on business requirements and operational conditions

4. Estimated Delivery Time

SuperX Shop aims to deliver orders within approximately 30 minutes.

However, delivery times are estimates only and may vary due to:

• Traffic conditions
• Weather conditions
• High order volume
• Store preparation delays
• Technical issues
• Public holidays or emergencies

SuperX Shop does not guarantee exact delivery timelines.

5. Delivery Charges

Delivery charges may vary depending on:

• Order value
• Distance
• Surge demand
• Promotional offers
• Membership benefits

Applicable delivery fees shall be displayed during checkout.

6. Order Processing

Orders are processed after:

• Successful order confirmation
• Payment authorization (if applicable)
• Store acceptance

SuperX Shop reserves the right to reject or cancel orders due to operational limitations or product unavailability.

7. Failed Delivery Attempts

Orders may be marked as failed if:

• Customer is unreachable
• Incorrect address provided
• Delivery location inaccessible
• Customer refuses to accept the order

Additional charges may apply for re-delivery requests where applicable.

8. Contactless Delivery

SuperX Shop may offer contactless delivery options subject to operational availability.

Customers are responsible for ensuring safe and accessible delivery locations.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate address details
• Providing active contact information
• Being available during delivery
• Verifying delivered items upon receipt

10. Delayed Deliveries

SuperX Shop shall not be held liable for delays caused by:

• Natural disasters
• Traffic disruptions
• Government restrictions
• Technical failures
• Events beyond reasonable operational control

11. Restricted Deliveries

SuperX Shop reserves the right to refuse delivery for:

• Unsafe locations
• Restricted areas
• Fraudulent orders
• Violations of platform policies

12. Delivery of Prohibited Products

SuperX Shop strictly prohibits the delivery of:

• Alcoholic products
• Drugs or narcotics
• Tobacco products
• Illegal or restricted items
• Hazardous materials

Any violation may result in account suspension and legal action.

13. Policy Updates

SuperX Shop reserves the right to modify this Shipping & Delivery Policy at any time without prior notice.

Updated versions shall become effective upon publication on the platform.

14. Contact & Support

For shipping or delivery-related support, customers may contact SuperX Shop through official support channels available on the platform.